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← Customer Feedback & Support for Kidsemail.org

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16 results found

  1. Give an option for a blank white background

    I dont like the colorful ones they are too busy

    22 votes
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    3 comments  ·  Admin →
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  2. Easier way to login

    8 votes
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  3. Answer your customers promptly.

    I sent an email March 18th asking why my kids' saved contacts completely disappeared. I got the first response on May 18th. Seriously? 2 months later? And the response was, "Oh, must have been a glitch. Did the contacts come back?" NO the contacts did not come back and I lost emails that I don't have saved other places. I'm furious at a paid email service that can't do better than this. I've been a customer for about 4 years!

    7 votes
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    0 comments  ·  Admin →
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  4. Email not sending

    I am getting htis message despite the fact that I paid.

    Please try again or at another time.
    We're temporarily restricting email sending capabilities to paying members only.

    4 votes
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  5. Either run this service or have the integrity to shut it down...

    It seems clear nothing has been done on this site in 3 years. This includes updates on the app. Thankful I hit issues supposedly resolved years ago (IE no notifications in iOS) before having my kids start using this service...
    ... a pity too - it's a great idea and Microsoft even recommends this. I was so excited to find this, I am disappointed to find it abandoned and above all find it immoral to keep taking people's money without providing them the service they're paying for.

    4 votes
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  6. Allow image, video and screenshot sending

    Have a easy way to send images, videos, audios and screenshots.

    3 votes
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    1 comment  ·  Admin →
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  7. IF YOU HAVE A GMAIL ACCOUNT AFTER THE KIDSEMAIL THEN ALLOW PASSWORDS TO BE SENT TO NEW ACCOUNT

    IF YOU HAVE A GMAIL ACCOUNT AFTER THE KIDSEMAIL THEN ALLOW PASSWORDS TO BE SENT TO THE NEW ACCOUNT!!!!!!

    3 votes
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  8. kmail more like crapmail this is bullshit make people see my emails it may aswell be their email and the emails are limited! Fuck you.

    make this app fucking good

    3 votes
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  9. Automatic BCC for parents

    Please implement automatic BCC not CC (this is working fine) forwarding of e-mails sent from and received by a child's account.

    2 votes
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  10. White List a Domain

    Provide a way to white list a domain. For example I would like to add our church's domain so that anyone on the domain is valid. Otherwise I have to manually add dozens from the church domain.

    2 votes
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  11. wildcard blocking

    Allow me to block email addresses by wildcard or by domain name.
    wish.com sends spammy stuff from a different email address every single time

    1 vote
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  12. Continued debits after cancellation

    I cancelled my children’s membership almost 2 years ago but still intermittently get billed from a previously supplied credit card. Your company has previously refunded the amounts but it continues to happen. I have had to notify the fraud department of my credit institution. Please ensure you pay attention to accounts that have been ceased so you don’t unwittingly continue to process payments.

    1 vote
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    1 comment  ·  Admin →
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  13. Goodmorningkidsmail

    Goodmorning

    1 vote
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  14. I need help with this program. It is not working as I expected. Please email or call me 940 231-2016. I need answers!

    1 vote
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    1 comment  ·  Admin →
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  15. Sell the company to me

    I am interested in buying this company in its entirety, the IP, the client base, etc. Given that it seems to be abandoned (unfortunately), I have had no successful communication with anyone, just automated emails. The vision was good but the wheels seem to have fallen off. I can restore this service to the quality that gets recommended by top tech sites.

    1 vote
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  16. Please respond to customer support emails

    I have sent 3 emails over the last 10 days and received no answer. My son is unable to receive any emails for the last 3 weeks. I followed all troubleshooting tips and none of them are the issue. Anyone who emails him receives a mail delivery failed email. I even tried your support email address instead of the messaging option and your customer service email bounced as well. Please respond. My son loves his email, but if he cant use it i will have to cancel and find someone else who can do it.

    1 vote
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