Answer your customers promptly.
I sent an email March 18th asking why my kids' saved contacts completely disappeared. I got the first response on May 18th. Seriously? 2 months later? And the response was, "Oh, must have been a glitch. Did the contacts come back?" NO the contacts did not come back and I lost emails that I don't have saved other places. I'm furious at a paid email service that can't do better than this. I've been a customer for about 4 years!
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